ECA's Comments

yOU CAN TELL THOSE THAT HAVE WORKED REATIAL...
AND the OLD reatil customer service, were PERSONS that knew their departments and what you NEEDED..
NOW days, hardware people cant tell you the diff between a screw/nail/toggle bolt/Anchor bolt/Phillips/Straight/robertson/ self tapping/metal/sheet rock.. except what is marked on the package.
Iv had persons that SWORE that latex paint STAY'd on there Concrete basement floor.

Iv had a few Customers that LEFT STINK TRAILS threw the store...that NEVEr moved, and you could track the customer.

Iv had complaints because I called a person Mam..I asked what I should call her, SIR, LADY, DUCKS..I finally started calling them ALL "young lady", no MATTE the age.

Who has EVER cleaned up UNDER a Paint mixer..After 2-3 years of exploding Cans?? 2" of SOLID PAINT..and the boss gives you 2 hours to get it clean.. It took 6 hours AND A sledge AND wood chisel..
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PS,
ESU..
I wont mention the lady that FOUND she was on her period, WHILE WEARING A white pant suit, and RUNNING into the store looking for hygiene products..
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ESU,

I did 8 years on the floor, in retail.
I can NOW say, that I have seen ALMOST everything.
Rules: REVISED.
1, the customer is always right.
2, REFER TO #1, ONLY IF he KNOWS WHAT THE @#$@%# he is talking about.
3, dont argue with the customer, let them go home and FIND OUT YOU WERE RIGHT.
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JUST in time for the COLA(cost of living Allowance) estimation..
Thats what Social sec. use's to ADJUST payments.
It happens EVERY year at this time, the 3rd quarter.
AFTER the 3rd Q, it Goes NUTS for xmas.

Figure that in the last 10 years, SS has gone up about 25%, and the COST of living has gone up 50%..
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I learned two things LONG ago..
1. SUCK UP, to the person on the other end..
REALLY be nice, and funny. PEOPLE being PEOPLE, enjoy it, even if the person is IGNORANT.
2. PLAY DUMB. REALLY play DUMB, they take pitty on you and EXPLAIN EVERYTHING 1 step at a time, as IF you were a NOOB. They might even send you to TECh support to the best person available, insted of the NOOB on the job.
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Profile for ECA

  • Member Since 2012/08/04


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