United Breaks Guitars

(YouTube link)

When Dave Carroll and his band Sons of Maxwell wanted to complain about the way United Airlines handled their guitars, they tried going through the proper channels. A year later and no resolution, there's nothing else to do but write a song about it. There's also a text version with all the details. Since this video was released Monday, United Airlines has changed its tune and wants to talk to Dave Carroll about his guitar, and has scheduled a call to him today. Link -via Digg

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It's a great video and a catchy song, but I have been wondering why Dave Carroll didn't simply claim against his flight/travel insurance or his musical instruments policy. My daughter is a professional classical musician who frequently travels with a $14,000 flute and a $30,000 concert harp, and the sort of damage incurred to Dave's guitar would be covered by a standard musical instruments policy. It doesn't excuse shoddy baggage-handling, but is it usual to travel without insurance in North America?
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You're comments would be accurate BUT:

Flight Attendants WON'T carry your guitar by hand to the cargo area. Federal Regulations require them to remain on board WITH the passengers in case of an emergency (ground time is the most dangerous time for an aircraft).

If it doesn't fit in the overhead compartment, DON'T expect anyone to put it in the "Closet". Many planes don't have one. No you can't lean it against the wall....and if you do see a closet...it's only rated for a specified weight allowance. Many airlines also restrict it's use to First/Business Class passengers.

You're comment rates (for accuracy) right up there with those Glad commercials where they show a Flight Attendant heating up something in a microwave. You won't EVER find one of those onboard an airplane either....so bring your own zip lock baggies.
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As a brit, found this song and thread hugely entertaining. Song is great. costumes great, words great. One thread said about how dowdy some stewardess look on AA, have you checked Delta out recently????
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I loved it! Gave me an idea for Homewood Suites, the city of San Antonio, Texas, and Hilton Honors! He should make a little side business out of this. He proved that consumers have the power to show companies who pays their bills!
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