Neatorama » customer service http://www.neatorama.com The Neat Side of the Web Tue, 24 Nov 2009 06:23:18 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 United Breaks Guitars http://www.neatorama.com/2009/07/08/united-breaks-guitars/ http://www.neatorama.com/2009/07/08/united-breaks-guitars/#comments Wed, 08 Jul 2009 17:59:45 +0000 Miss Cellania http://www.neatorama.com/?p=24999

(YouTube link)

When Dave Carroll and his band Sons of Maxwell wanted to complain about the way United Airlines handled their guitars, they tried going through the proper channels. A year later and no resolution, there’s nothing else to do but write a song about it. There’s also a text version with all the details. Since this video was released Monday, United Airlines has changed its tune and wants to talk to Dave Carroll about his guitar, and has scheduled a call to him today. Link -via Digg

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[YouTube - Link]


“A Nintendo training video from 1991 teaching retail workers how to handle customers with defective Nintendo products.”

From the Upcoming ueue, submitted by Jake.

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As a former retail employee, I wholeheartedly agree with that statement. And so do the people at NotAlwaysRight. I only wish I knew of this site when I actually worked retail – I could have contributed so many good stories. But there are some really funny ones even without my additions. Here’s one – it was online chat assistance, which is going to be relevant later in the story:

Customer: “Your site won’t let me get through!”

Me: “I’m sorry to hear that. Could you tell me what part of the site you were having an issue with?”

Customer: “It keeps telling me that I have the wrong password. I have my password!”

(I look up her password and use it on the site to make sure it
works.)

Me: “I have tested your password and it appears to be working. Would you like me to send you an e-mail with a copy of your password?”

Customer: “NO! I have my password! It says it right here on the screen, and I typed it just like it says.”

Me: *slightly confused as to why the customer’s password would be displayed* “What password do you see on the screen?”

Customer: “cAsE sEnsitIve! I typed it the exact way that it says here! ‘Your password is cAsE sEnsitIve’!”

Link [Edit 1/11/09 - delinked because of possible virus in the website. If you still want to visit, it's notalwaysright.com. You've been warned]

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