I've often called stores like Target to check stock on a item in an effort to reduce my time spent trying to procure it. Here, Jack Vale makes calls to check stock, only to find what he suspected was true: the employees who handled his calls weren't actually checking stock. While I've had the feeling the same thing was happening to me in the past, I never verified that, choosing instead to look in another store.
What has happened to me more than once is an employee quickly telling me that the store is fully stocked on an item, only to get there 15 minutes later and learn they've been waiting on stock for days. Perhaps calling ahead to certain stores doesn't really save time after all. Via Viral Viral Videos.
One day, I was busting my chops in the back room and I overheard another assistant manager, "Mr P", answering a customer about the big roll TP shelf being empty ; Mr P then entered the back room, gave a quick glance at the huge pile of big roll boxes on top of the cooler, another quick glance at the ladder, then did a u-turn and told the customer "no, sorry, we're out of it!".
I'm not a native English speaker, but this time everything came out perfectly, with amazing power and grievance, as I yelled on Mr P. I think I leveled up my English skills that day :D
For people who work in retail : never forget who's paying you : it's not Walgreen's, Target, Home Depot or Sears : it's the customer.