It used to be great. A lot of variety and I thought fine customer service. Then it started trying to be Barnes and Noble, dropped all its music, and really, there was no reason to make the trip there any more.
I know I'm old-fashioned, but I really like owning CDs, because they often have a lot of information about the music, musicians and even the lyrics, that you don't get from online purchases. Also I like looking though my CDs, to figure out what I am in the mood for. I guess I'm a visual person.
I noticed it was getting smarter near the end, so I decided to quit while I was ahead!