People are tired of crappy service from faceless corporations.
That's it. Whether the guy answering the phone is in India or Indiana. Many giant corporations create products that have built-in obsolescence or are poorly made to boost profits and keep stock holders happy and don't really care about customers or employees.
Americans hate this - and then when they call a help line, they end up talking to someone that usually has no idea how to help them because the company is too cheap to fix the issue or they give you the run around hoping you will give up (the credit card industry does this). It just makes people even more angry when that call worker is foreign and has been specifically hired to reduce costs and put more Americans out of work.
Add to this the fact that these upper management people who make the terrible decisions and green-light sub-par products are insulated so they never have to listen to complaints - they make people in foreign call centers do it for pennies.
People are tired of crappy service from faceless corporations.
That's it. Whether the guy answering the phone is in India or Indiana. Many giant corporations create products that have built-in obsolescence or are poorly made to boost profits and keep stock holders happy and don't really care about customers or employees.
Americans hate this - and then when they call a help line, they end up talking to someone that usually has no idea how to help them because the company is too cheap to fix the issue or they give you the run around hoping you will give up (the credit card industry does this). It just makes people even more angry when that call worker is foreign and has been specifically hired to reduce costs and put more Americans out of work.
Add to this the fact that these upper management people who make the terrible decisions and green-light sub-par products are insulated so they never have to listen to complaints - they make people in foreign call centers do it for pennies.