We’ve all been there. Some more than others have a tendency to overuse (and even abuse) the word ‘sorry’ in situations where it’s not exactly necessary. So, how can we determine when it’s more appropriate to issue an apology or just take a moment to quietly and honestly self-reflect? Such decisions can be crucial, especially in corporate or organizational settings.
According to the post,
There’s a time and a place to apologize. But if you’re not at fault, here’s what you should do instead.
Sean O’Meara, coauthor of The Apology Impulse: How Business Ruined Sorry and Why We Can’t Stop Saying It, gives us some suggestions. For the full story, read the original article here.
Photo: Tim Mossholder / Unsplash