The life of an IT professional is never easy, having to deal with all those other employees who don't understand computers. What makes you think it would be any easier in the future? People will always be just people. Clueless people.
Tech support in the Star Trek universe wouldn't be any easier than it is in the real world, as imagined by Bitter IT Guy. He says, yeah, he knows the uniform should be gold, but all he had was a Picard uniform from last Halloween. It makes the face palm look great, though, doesn't it? -via Digg