The Plaza Hotel in New York has a staff of 11 experienced butlers to treat their guests like royalty. Brandon Presser managed to join them for two days (after an express training session) to see what the job was like. What do hotel butlers do? Whatever it takes, from unpacking luggage to delivering ice, to making sure laundry is delivered on time.
Another common request for the butler team is to draw baths with a signature blend of salt, oil, and roses—especially during the colder months of the year. But the butler’s duties aren’t necessarily complete once the tub is full. Bal, the Plaza’s resident bath-time specialist, said that 95 percent of the time, he’s asked to remain within arm’s reach as bathers suds-up. Most of them, he said, want more hot water or scented oil, and are happy to keep him on hand while they relax in the nude. He is often left to pull the plug from the drain, elbow-deep in leftover water.
It gets weirder.