Things You Learn While Fixing People's Computers, According To A Geek Squad Member

When you hand over your computer to a technician, like those identified as part of the "Geek Squad", you have no idea what sort of person that computer tech really is or what they're going to do with your computer.

But, according to the anonymous Geek Squad member Cracked spoke to for their article, you needn't worry about the Squad stealing your vital information- because most of them don't have a clue how to plumb your hard drive for info.

In fact, even though they know what they're doing on paper they don't know what they're doing when they agree to repair your unit- so they look to Google for answers.

They do know all about how filthy laptops are underneath the case, and they know how to sell you on replacement parts and peripherals to help "prevent future problems" because many Geek Squad members are actually salespeople disguised as techs.

Read 5 Gross Things You Learn About People Fixing Their Computer at Cracked (NSFW language)


I have a real problem with this article. We geek squad agents don't just go to Google but I'm fact use it as a tool. It would be foolish not to use every tool we have to find the best for for computer problems. A good geek squad agent would tell you they are passionate about keeping up on the latest computers and maintaining a knowledge base of frequent fixes. You either spoke to someone who has become bitter towards the company for whatever reason or you've taken them of context. I would love to get in touch with the writer of this article and thought more about this subject. I've worked for geek squad for four years and they've taken good care of me. I pride myself on doing a great job for my clients and I don't just try to sell them things they don't need. Again I use the tools at my disposal to create a smooth client experience. I want people to be happy they called.
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