Babbage Engine Tech Support

Zach Weiner's Saturday Morning Breakfast Cereal is consistently one of the funniest and most intelligent webcomics available. Today's, though, was especially good. A Nineteenth Century British owner of an analytical engine is contacting tech support, which apparently wasn't any better back then.

I would like to add that Mr. Weiner is a gentleman. A year or so ago, I emailed him, asking for permission to use one of his cartoons for a project at my day job. He responded favorably in literally under a minute, and even offered to track down and send a high-resolution version of the cartoon in question.

Link via Boing Boing

Previously: The World's Most Addictive MMO

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Follow the script...

If the front-line rep would transfer me to actual support when I insist on it I might not mind, since the script is [usually] based on real-life experience.

I recall an incident from years (OK, decades) ago about connecting a modem: three computer company reps, a telephone rep, several of our company people (OK, accountants faced with a computer who had never seen one before) wondering why it was not working for over an hour before someone (a "field engineer" called in by the computer company) noticed (in roughly forty seconds) that while it was connected to the computer its power cord was not plugged into the wall. So yes, iit does happen.
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