Sears.com - I wanted to purchase a Kenmore vacuum cleaner after my old one died after a valiant decade of reliable service. I didn't have the time to visit our local Sears, but Sears.com offered it for the same price and with free shipping.

Sweet, I thought - that makes things easy. Purchasing from Sears.com was pretty straightforward - not as simple as Amazon, as they repeated asked "do you want extended warranty" and when I selected "no" the same question popped up again during the checkout process. Whatever, they're trying to upsell me something I didn't want.

Fine, the shipment was supposed to arrive in two days ... which came and went without the package. I called their 800 number, and it turned out that they never processed the order - instead, the order was put on some sort of hold until they can verify that I'm a real customer. But instead of calling or emailing, they basically did nothing for two days. Now, I have purchased things from Sears (my local store) before many times, including purchasing dishwashers and other large appliances, so I'm pretty sure they had my info there.

The lady that helped me with my online vacuum purchase was nice, but couldn't help anymore. She couldn't convert my purchase to let me pick it up at my local store. I ended up having to cancel that online order, and go to the store to buy it the traditional way.

Now, the icing on the cake was that I got an email from Sears inquiring whether my online purchase experience was great. Since it wasn't, I sent a polite email to the VP in charge of e-commerce (the email was right there on that form email they sent me), but I never heard back. I guess they didn't care.

Isn't that a bit short to be a Stormtrooper Lucky Cat?

Is Batman wearing a wine bottle holster?

What's that window doing there?!! That lets sunshine and other distractions in! No wonder South Korean kids are going soft ...