Ending his career with a big finish was the only way to go.

LOL!! No, it wasn't. He had tons of alternatives. Starting with staying calm under pressure and deal constructively with the difficult person as he was trained and as was his job.

Would you all be calling him a hero if he reacted that way to a mechanical problem on the jet or to a passenger anxious about that problem? Or would you recognize him as an unstable idiot?

I'm predicting we find more than one 'unsatisfactory' job evaluation in the guy's recent past.

Saehn, what is "GU"? Generally Under-Intelligent?