@ ted, dude, read what I wrote properly. I mentioned, "the credit card details and stuff are not noted down anymore in MAJOR companies." Big Companies, don't take down credit cards, besides what even made you think that the prisoners would have access to your details? And knowing how a call center really works, I can assure you that the info is actually secure even though it passes through live people. And to change your outlook on how Indian Call Center Employees actually work, you gotta come to India and see for yourself.

FYI, PINs are not given to customer service agents. and this depends on which customer service agents you are talking about. If the CSE is related to the bank , and if there's an issue, once the customer/agent says "PIN" or anything similar.. the call gets recorded automatically which is wired to the Assistant Managers or someone similar. Really if you even know the kinda headache that CSE's go through by sacrificing their sleep and working on client timings for a job, changing their biological cycles to help other people.. Some people never understand CSEs at all

If the same tower were being built in the USA, people who commented here would be singing praises about it. Even write poems or talk about how awesome their country is. But, when a Middle East country or when a third world country is doing something different, they start barking like dogs. I remember reading an article in an old newspaper about how the New Yorkers were surpassing The Great Pyramid of Giza, Chrysler Building, and other buildings. There was hell lot of information about how the exterior and interiors were besides the other info about the builders and the praises from the Civil Engineers Society. But, this 5280 feet building is against nature. DIE SATAN!! Right Yankees?

LOL! How dumb are the people who comment..
You think the Indian Police Force or rather the companies haven't thought about the private information stuff? These guys are flex, as in, they would just fill the form with the details of you're problem and transfer your call to the Customer Service Executive who works in a proper office. Besides, for instance lets say that these guys have access to your private information, as you dope heads know, the credit card details and stuff are not noted down anymore in major companies, they are spoken to an IVR kinda thing. Then they are remotely, securely transferred with encryption to the company for further processing. Proved how dumb people with cards can be..