Author Cory Doctorow coined the term "enshittification" to describe how online services tend to, over time, get stupidly worse. More generally, enshittification has become used to describe how products and services have become worse over time. Things are not built to last, but to break down almost immediately upon purchase. Contracts are not honored, trust is not nurtured, and providers of services take every opportunity to barely fulfill obligations.
It's what happens when a high trust society degenerates into a low trust society.
The Norwegian Consumer Council, a government organization ostensibly tasked with protecting consumers from enshittification, produced this humorous video describing a man whose job is to enshittify everything he can.
-via Kottke
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