I haven't had any bad experiences with Airbnb yet, personally, although there was one place which I had booked for my parents and my mom's friend, wherein halfway through the rental period, they had decided to move out and switch to a different accommodation because the first Airbnb didn't have separate rooms and some issues with the bathroom. The host was gracious and understanding enough about the situation and it went off without a hitch. My parents and my mom's friend loved the second accommodation and their stay had been pleasant for the rest of their trip.
That wasn't the case for redditor fmbrandon who stayed with his family - wife and two kids - along with some friends at a San Antonio, Texas Airbnb. They decided that renting a house instead of three separate hotel rooms would be much cheaper, as it usually should, but were surprised to find a list of chores that they needed to do before leaving as well as a $165 cleaning fee. Much discussion has gone around on what Airbnb could do to improve users' experience and one recommendation that topped the list was to lower cleaning fees, which led to many listings either lowering or removing their cleaning fees.
It is common courtesy for guests to leave their accommodation without any heavy cleaning but in the same way, hosts shouldn't oblige their guests with a to-do list of chores before leaving. As for Brandon and his family, their host did leave feedback saying they were happy to have them back again despite their failure to complete the checkout instructions.
(Image credit: fmbrandon/Reddit)