The Wall Street Journal crunched the numbers on airline delays, cancellations, complaints, and more and arrived at a ranking of the nine biggest US airlines. People who fly a lot will not be surprised to see Delta at the top, American and United at the bottom, and the smaller discount airlines filling in between.
1. Delta: ranked the best in on-time arrivals, canceled flights, and involuntary bumping.
2. Alaska: ranked the best in extreme delays.
3. Southwest: ranked the best in two-hour tarmac delays.
4. Allegiant: ranked the best in mishandled baggage.
5. Spirit: ranked the worst in customer complaints.
6. JetBlue: ranked the worst in extreme delays.
7. Frontier: ranked the worst in on-time arrivals.
8. United: ranked second-to-last in two-hour tarmac delays and mishandled baggage.
9. American: ranked the worst in canceled flights, two-hour tarmac delays, mishandled baggage, and involuntary bumping.
Since I fly by price, I am partial to Southwest. My only complaint is that they don't fly to that many destinations. You can get more details on the rankings at the Wall Street Journal, or if you are paywalled, at Lifehacker.
(Image credit: JacobAviation)