The Restaurant of Mistaken Orders

If you hate receiving wrong orders, you might not like this restaurant; but once you find out the reason why they serve wrong orders, it might be enough reason for you to love them!

The restaurant I’m talking about is the Tokyo pop-up “Restaurant of Mistaken Orders.” Here, they may or may not get your order right, since all of their servers are people living with dementia.

Un-Japanese though that concept may seem at first, it actually reflects realities of Japanese society in the 21st century: Japan has an aging population with an already high proportion of elderly people, and that puts it on track to have the fastest-growing number of prevalent cases of Alzheimer's Disease.
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You can see more of the Restaurant of Mistaken Orders in last year's "report movie" just above, which shows its team of servers with dementia in action. Some shown are in middle age, some are in their tenth decade of life, but all seem to have a knack for building rapport with their customers — a skill that anyone who has ever worked front-of-the-house in a restaurant will agree is essential, especially when mistakes happen. We see them deliver orders both correct and incorrect, but the diners seem to enjoy the experience either way: "37% of our orders were mistaken," the restaurant reports, "but 99% of our customers said they were happy." This contains another truth about Japanese food culture that anyone who has eaten in Japan will acknowledge: whatever you order, the chance of its being delicious is approximately 100%.

Would you visit their store when you go to Japan?

Video by 注文をまちがえる料理店一般社団法人 / Youtube


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