Tara Carson was traveling through Maine with her husband and daughter and ate at Marcy’s Diner in Portland. Carson’s daughter, who is not quite two years old, had a meltdown. Darla Neugebauer, the owner of the diner, reacted to the noise. It’s not really clear what was said and done before Neugebauer lost her temper and screamed at the child. Carson complained on Marcy’s Diner’s Facebook page. Carson’s original post was deleted, but since it went viral, you can see a screenshot of it and Neugebauer’s response (in colorful language) here. Neugebauer left another response the next day, which has also been deleted, but you can see it at Buzzfeed.
The response from the public was so fierce that the local news got involved. You can hear both sides in a WCSH news report that includes a response from the Carsons.
Despite getting backlash on social media from people who claim they will never eat at the restaurant again, Neugebauer is standing by her actions. "Life's full of choices and you've got to live with all of them. I chose to yell at a kid, it made her shut-up, which made me happy, it made my staff happy, it made the 75 other people dining here happy, and they left, they may never come back, other people may not come in. Their loss really," she said.
The last few posts at the Marcy’s Diner’s Facebook page have thousands of comments and reviews, leaning heavily toward support of the diner owner’s actions. And no matter who is at fault for the brouhaha blowing up all out of proportion, commenters make it clear that they can’t stand misbehaving kids in restaurants. Neugebauer is not backing off, and has enjoyed a packed house since the Facebook posts went viral.
(Image credit: video screenshot from WCSH)