I Work at a Public Library

Gina Sheridan is a librarian in St. Louis. Over the course of her career, she’s collected stories of the weird things, people, and situations that arise at the library from her personal experiences. The result is the book I Work at a Public Library: A Collection of Crazy Stories from the Stacks. Neatorama is happy to bring you a sampling of the stories from this funny book.  
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Reference Work

You don’t know if you don’t ask. What better place to bring your inquiring minds than the place with the most massive wealth of knowledge in town? It’s like the internet, only the information isn’t 90 percent false. Anyone can walk into the library and ask anything they please. And we will provide an answer. But when I think about my master of library and information science degree in relation to my average day at work, I have to laugh. Information science. I think about those two words when people approach the desk with questions like, “Where is the bathroom?” or “Can you open this tin of oysters?” or “Where can I copy my face in private?” Information. Science. Peruse the following stories as a frame of reference, and keep in mind, common sense is often past due.

Questions, Fielding

While standing at the desk, you never know what crazy questions will come out of left field.

Patron 1: Can you tell me what babies were born in Cleveland in June 1965? I think I am one of them!  I just found out stuff about my family.

Patron 2: Where is the nearest waterfall? I want to dunk my head in it.

Patron 3: Do you have a knife so I can cut this onion?

Patron 4: What is the best way to cure hiccups, 'cause this kid is driving me nuts!

Patron 5: What is the standard length of eyebrow hair?

Patron 6: Has my wife seen this movie?

At, Where I’m

Web chat exchange:

Patron: I’m having trouble finding information through the library’s website. Can you help me?

Me: Sure. Are you at the library’s homepage now?

Patron: No, I’m at my apartment.

Dislikes, Likes and

Man: Can you give me a list of fun things to do in Seattle?

Me: I’m sure we could find you a travel book and get some ideas from the Chamber of Commerce!

Man: That sounds good!

Me: Okay, what are some things you like to do?

Man: Let me ask you this: What are some things you like to do?

Me: No, seriously- pick one: hiking, fishing, museums…

Man: But I really want to know what interests you. Come on, don’t be shy!

Me: Are you going to Seattle, sir?

Man: If I were, would you go with me?

Me: That is inappropriate.

Man: I really can’t afford it anyhow. Can you help me find a job?


Biographies, Dragon

I was helping a mother and her teenage son.

Mom: We need a book on dragons.

Me: I think most of those will be in the children’s room, but let me check.

Mom: We want a biography of a dragon. No, an autobiography!

Eunuchs, The Everything Guide To

Patron: I am looking for a book on eunuchs, and it has to have lots of pictures, because that’s the way I learn best.

Me: So, you need a book with illustrations. Should this book explain the history or culture of eunuchs?

Patron: Um, no. I need it to take me step by step through the process. And I need lots of pictures so I can follow along.

Me: So you need a manual? On eunuchs? Is there any particular stage of the process you are concentrating on?

Patron: Well, I’m just starting out, just the basics of how it works. How to write the code, you know?

Me: Oh! You’re looking for an illustrated manual for Unix!

Databases, Internet Versus

As a librarian, I help a lot of students with research. Often that means educating them on the difference between Internet resources and electronic databases. One day, I was showing a young man how to find good, quality articles using the library’s online databases.

Student: Oh, my teacher says I can’t use the Internet.

Me: I’m sure he or she just meant you can’t use Internet sources, but databases are different. You need the Internet to access them, but they are made up of encyclopedia articles and scholarly journals-

Student: Yeah, I don’t think that will work. Do you carry any books here?

Meteorologist, Librarian as

It’s been raining like crazy and a man just walked up to the desk to ask about the forecast.

Me: It looks like a flash flood warning is in effect for the metropolitan area until 9PM tonight.

Man: Do you think it will stop raining anytime soon?

Me: Well, this report shows it will likely rain until midnight.

Man: No, do you think it will stop raining soon?

Me: Me? I don’t have any expertise with meteorology. We can only go by the weather report.

Man: I’m asking for your opinion.

Me: ——

Man: [staring at me] ——

Me: Um. Yes, I think it will stop raining soon.

Man: Thank! [Walks away.]

Geography, United States

At my library in California, this surprising exchange occurred.

Woman: Do you have books on different countries?

Me: Yes! What country are you looking for?

Woman: Hawaii.


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I Work at a Public Library: A Collection of Crazy Stories from the Stacks by Gina Sheridan is available at Amazon and at your local bookstore -and possibly the local public library! The book has its own blog, where librarians share even more funny stories from the stacks.


Comments (9)

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This is very true and an important point. The internet offers great opportunities for fact-checking.

My guess is that the majority of information is online now. I would even say that the majority of correct information is online now, in so far as someone tweeting "I love my cat" is correct information.
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Misinformation exists in print as well as online. I'd be interested to know whether the sum of (mostly correct) information is greater online or in print. I suppose it's biased in the timescale: online would have more information (based on current events) and books would probably have much more knowledge.
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I would like to point out a few things because was se this video was taken at where I work. No, I am not kidding.

1) That is a sheep not a goat. Why does everyone get them mixed up?
2) That is a Jacob's Sheep. These sheep are rear but were used for their wool by the native people of the southwest U.S.
3) That is a girl. All the sheep in that yeard are female. Yes, it has horns but so do female cows.
4) If you think that sheep is smart you should see goats.
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Thanks for the corrections above. Yes, that's a Jacob sheep! And they're considered a rare breed (American Livestock Breeds Conservancy) But nope, this breed's wool was not used by the native people of the southwestern U.S. Another rare breed has filled that role: Navajo Churro. Jacobs were first identified in England, although no one's quite sure yet where they originated.

A number of the older types of sheep are pretty darn smart. One of the qualities that has been bred for in modern breeds is docility, which may come along with a drop in intelligence {wry grin}. Breeding of Jacobs in the British Isles has been more along "modern" lines, and American Jacobs are closer to the old style.
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It's a little hard to tell, because the video is pixelated some on my machine, but that may be a Navajo Churro sheep that wanders through in the background. (The kind whose wool *is* used by native and Hispanic peoples in the Southwest.)

The sheep in the foreground is another Jacob.
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One of the reasons that appears smart to us is because we aren't much different from sheep. This is the reason old parables used sheep as an analogue for humans. Sheep are myopic, only able to see a short distance in-front of them. They are strong herd animals, probably because they can't see that far. However they can see almost 180 degrees peripheral. There are two traditional ways to herd sheep; by sheep-dogs or horses (using fear) and by buckets of food (using desire). Like all animals, humans too are either driven by fear or desire (desire is king, even fleeing from fear is a form of desire to get away from a threat).

Many of us claim to be shephards using fear to herd our fellow sheep to what we think are greener pastures. But because we rely on fear we are not really that far-sighted ourselves. A good shephard recognizes the sheep are locked-in to fear and desire and choose to lead the sheep by buckets of food. In the Christian parable this refers to "spiritual food" which at first is like "milk" suckled from the teet of religion and can contain all manner of fantastical delusion, but the Bible also refers to "solid spiritual food" which is withheld from the majority of sheep because they would simply run away in fear.

So, actually, on older vending machines you can lift up the plate that covers the shoot and there is a switch. If you press the switch upwards it dispenses product. It is usually part-way up a slot on the right side, so you have to take a penny or other change and flick it up the slot. You may lose the penny but you get the product for 1c. BTW, I've only done this once to verify it and it was an arcade game. Most newer vending machines are protected by a separate plate connected to the first plat in an L-shape that blocks the slot when the dispenser shoot is open.

The sheep probably just started licking the machine and eventually flicked the switch with his tongue. After so many times she would learn how to hack the machine, but she wouldn't need much 'intelligence' to do it, just a strong desire for treats and the ability to learn from experience.
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I only said goats were smart because I know goats are smart (that is: smarter than an average person might expect) because we used to actually have goats. And because the article said goats and the video said goats I completely missed that it was not actually a goat. Also the horns: while watching the video you focus on the horns and your typical domestic sheep does not have horns. I suppose my take away lesson is how amazingly easy it is to get fooled or gullibly take something for granted which should not be taken for granted.
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Personally, I think human intelligence is overblown. Upon studying the functional structure of the human brain, and seeing it demonstrated that our mental lives are dependent on our physical brains, I learned what 'intelligence' is. Intelligence is the natural order, it is cause and effect woven together into one massive fabric of occurances. The natural order determines the order of my brain, which in-turn passes itself of as 'intelligent' over and against the natural. It's quite the facade.
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As a matter of fact, human 'intelligence' is adopted largely from an evolving culture. Culture evolves much the same way species do. You may be familiar with Memetics which attempts to explain cultural evolution in terms paralleling genetic evolution. This is very similar to the old theory of engrams. Either way, they illustrate the point that we are not that smart. We learn from those who have learned before us. We are just instances of a long evolutionary process, and always finding ourselves on the horizon, we think we are smarter than we actually are. As a consequence we look to our past, often with disdain for our past selves. Thinking, erroneously, that we are smarter than they were.
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You know, it reminds me too of that sad fact of non-conformity that non-conformists often fail to realize. They are happy to be a non-conformist so long as there are other non-conformists to conform to. And they will not be satisfied with non-conformists who don't conform to their prevailing ideal of non-conformity. Similarly, we all seem to think "free-thinking" means agreeing with us. If we were truly free to think whatever... then we wouldn't be seeking retribution from controversy the way we do. Recently, a Cop, a Politician, and a Judge, were demoted, fired and publically berated (by the public) for making the following controversial statements:

"sex was in the air" (when judging a rape case) (judge)

"for your protection, and I probably shouldn't say this, don't dress like 'sluts'" (cop giving rape-prevention lecture at York University)

"there is sexual offense, and there is 'sexual offense'. Recently a 15 year old boy... used an object... on a girl who was passed out from partying. We shouldn't send him to jail for 3 years." (paraphrased, Politician)

All of these me were either demoted and/or berated publically. In-fact, they kick-started Slutwalk which infected Toronto and London, Ontario and plans to spring up elsewhere. In retaliation to Slutwalk another feminist group organized the Anti-slutwalk. Everyone over-lookng the fact that criminology reports indicate a strong correlation between a woman's attire and misperception of sexual intent which has been demonstrated to be a predictor of rape. The cop knows it, the judge knows it, and the politician suspects it, but society won't have it. Free-thinkers we are not.
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