Before this story went 'round the Interweb:
Wal-Mart spokesman John Simley, who called Debbie Shank’s case "unbelievably sad," replied in a statement: "Wal-Mart’s plan is bound by very specific rules. … We wish it could be more flexible in Mrs. Shank’s case since her circumstances are clearly extraordinary, but this is done out of fairness to all associates who contribute to, and benefit from, the plan." (Source)
After the story went 'round the Interweb:
"Occasionally, others help us step back and look at a situation in a different way. This is one of those times," Wal-Mart Executive Vice President Pat Curran said in a letter. "We have all been moved by Ms. Shank's extraordinary situation." [...]
"We wanted you to know that Wal-Mart will not seek any reimbursement for the money already spent on Ms. Shank's care, and we will work with you to ensure the remaining amounts in the trust can be used for her ongoing care," Curran said.
"We are sorry for any additional stress this uncertainty has placed on you and your family."
The publicity apparently worked for the family: Wal-Mart dropped its lawsuit to recoup money from a brain-damaged former worker. Link
Previously on Neatorama: Wal-Mart Wants Disabled Woman's Long-Term Care Money Back