Also, according to the news article he didn't LOSE the miles he had, they simply told him he wouldn't be getting more.

Paul234, there's a problem with your math. 24 complaints in 8 months, so let's say it's 36 complaints a year. So that's almost 1 out of 2. Even if it's only 24 complaints a year it's still about a third.

Clearly he is not a profitable customer so why would the airline want him?