Best Complaint Letter Ever

By Queuebot in Food & Drink on Feb 1, 2009 at 1:05 am

Whether its bad service or you just are not pleased with the product, you want to vent. A passenger on a Virgin Airlines flight not only wrote Sir Richard Branson, she also sent photographs just for good measure. The full letter is hilarious and can be found below.

“I’ll try and explain how this felt. Imagine being a twelve year old boy Richard. Now imagine it’s Christmas morning and you’re sat their with your final present to open. It’s a big one, and you know what it is. It’s that Goodmans stereo you picked out the catalogue and wrote to Santa about. Only you open the present and it’s not in there. It’s your hamster Richard. It’s your hamster in the box and it’s not breathing. That’s how I felt when I peeled back the foil and saw this.”

Link – via suburbanfood

From the Upcoming ueue, submitted by stevesteve8383.


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  1. LisaL
    Feb 1st, 2009 at 2:06 am

    That was pretty hilarious. I don’t even want to imagine what those dishes must’ve tasted like… BLEH

  2. fourstar
    Feb 1st, 2009 at 5:47 am

    Apparently this is fake, as in all dreamt up by a PR agency. Don’t have the link to hand though.

  3. just a guy
    Feb 1st, 2009 at 6:47 am

    The lack of a comma before ‘Richard’ on this is driving me crazy.

  4. lumpi
    Feb 1st, 2009 at 11:09 am

    Read till the end:

    “Virgin was sorry the passenger had not liked the in-flight meals which he said was ‘award-winning’ food which is very popular on our Indian routes”

    Award winning! :D

    It could indeed be a major viral… letter made up by a PR agency, though.

  5. monique
    Feb 1st, 2009 at 12:19 pm

    I read that the letter writer has been offered a job by Virgin as an official taste tester. No word on if the position has been accepted.

    http://www.telegraph.co.uk/travel/travelnews/4371036/Virgin-complaint- letter-Author-of-Virgin-letter-offered-chance-as-airlines-food-tester. html

  6. Pol x
    Feb 1st, 2009 at 2:33 pm

    it was a viral advert dreamed uip by the Coke addled medja* types in that London.

    * intentional spelling…it’s a Brit thing.

  7. DOJ
    Feb 1st, 2009 at 5:52 pm

    The decription of the cookie in the bag is perfect

  8. JB
    Feb 2nd, 2009 at 2:14 pm

    I kept thinking: what 12 year old boy still writes to Santa?


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