There are three types of dumb questions: 1) Those that seem dumb to a help desk tech who's heard the same question fifty times before, even if the user hasn't. (Not necessarily dumb.) 2) The types of questions that are thoroughly explained on the help desk's website, which the user ignores so as to have a live human being tell him the exact same thing. (Pretty dumb, but not worth the liability.) 3) The same question, over and over, from the same user. (Blowtorch candidate.)
1) Those that seem dumb to a help desk tech who's heard the same question fifty times before, even if the user hasn't. (Not necessarily dumb.)
2) The types of questions that are thoroughly explained on the help desk's website, which the user ignores so as to have a live human being tell him the exact same thing. (Pretty dumb, but not worth the liability.)
3) The same question, over and over, from the same user. (Blowtorch candidate.)