I assure you FedEx certainly does care! I work at the world hub, and I'm going to make sure that the executives see this. We transfer millions of packages a night, and each one is to pass through our hands in two seconds or less. We ship everything imaginable, so some of the boxes weigh hundreds of pounds ... try putting that in the container in two seconds. It's very labor intensive work at breakneck speed, and honest to God, we really make every effort to make sure every single package makes it to its destination on time (I have the bruises to prove it). We don't always know what's in it. Sometimes it's a body part for transplant, sometimes it's flowers for a girl's wedding or a mother's funeral, a child's chemo, live animals, a soldier's belongings coming home from Iraq. We know that whatever is in the package is important to YOU. We DO care. Rest assured the executives will hear there may be an issue in Australia. I wish more location details had been given. The lady did a really nice job on her box.