My fiance and I flew from San Jose to Las Vegas last summer on United. We were 'lucky enough' to secure a seat in first class at the last minute.
The tray tables had adverts for Verizon on them. The arm rests were cracked, and one overhead bin was missing its latch. This was a little weird and disturbing... but just a little.
As we were about to push back from the gate, a ground crew member boarded the plane holding a red button, about the size of a keyboard key. He asked the flight attendant if he knew where the button was supposed to go. I turned to my fiance and said 'oh, that's the button that holds the wings on'. The crew member walked into the cockpit and the pilot, the flight attendant and the ground crew were all looking for where this button went, opening each overhead compartment and scanning each seat and call button. After five minutes of intense searching, the ground crew member gave up and left the plane, leaving the rest of us confused and a little freaked out.
If I know that the flight and ground crew doesn't know where a button goes and proceeds to search the cabin with passengers seated, my confidence is shot and I will never fly the airline again.
The tray tables had adverts for Verizon on them. The arm rests were cracked, and one overhead bin was missing its latch. This was a little weird and disturbing... but just a little.
As we were about to push back from the gate, a ground crew member boarded the plane holding a red button, about the size of a keyboard key. He asked the flight attendant if he knew where the button was supposed to go. I turned to my fiance and said 'oh, that's the button that holds the wings on'. The crew member walked into the cockpit and the pilot, the flight attendant and the ground crew were all looking for where this button went, opening each overhead compartment and scanning each seat and call button. After five minutes of intense searching, the ground crew member gave up and left the plane, leaving the rest of us confused and a little freaked out.
If I know that the flight and ground crew doesn't know where a button goes and proceeds to search the cabin with passengers seated, my confidence is shot and I will never fly the airline again.