It's called deskilling and it will soon mean we have deskilled ourselves out of existence. For some industries, society is better off. Society will not be better off when libraries are first, run by volunteers, and then, run by robots, and finally, run by no one an closed. This will happen because, while begging not to be deskilled, outsourced, and made extinct, we bent over backwards to defend invasive new forms of privatization of public knowledge, and finally had no reason to exist.

Library science is hard work, real work, and technological efficiency is a myth.