That's awful. Poor kid. The operator should be fired for that.

That's insane! Very few people would have the patience for that.

i lost a dog 4 years ago tomorrow, i've never forgotten her and i never will. it's hard but it will get easier over time. i finally got another dog and although i felt guilty about "replacing" her, it's not the same. they are all individual characters. my big slobbery saint bernard send her love and best wishes.