A Detailed Letter from a Disgruntled Bank Client

Benedict Cumberbatch has become a favorite reader for Shaun Usher's Letters Live series because he reads letters with such dramatic flair. In this performance at the Southbank Centre in London last month, he delivers a pitch-perfect reading of a letter written to a bank in 2009. 

The writer has been a customer of the unnamed bank for thirty years, yet they still managed to screw him over with their new automatic systems designed to take every bit of humanity out of the business of banking. No doubt you will feel exactly what this customer is feeling, because we've all experienced the same type of horror. In response, he decides to give them a taste of their own medicine, in excruciating detail. I sure wish we had the rest of the story, meaning how the bank responded. We know they kept the letter because it was so good. I have a sneaking suspicion that every bank employee who read it was nonetheless helpless to provide any kind of relief for the writer. And what he's on about has only gotten worse in the years since. -via Laughing Squid 


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