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During Your Lifetime, You'll Spend about 43 Days on Hold

phone

Please remain on the line. Your call is important to us.

Annoyed yet?

That's just a fraction of the 43 days the average person will spend on hold with automated customer service in one lifetime, according to a survey conducted by data collection provider ResearchNow and commissioned by TalkTo, the developer behind the business-centric texting app of the same name.

After polling 500 consumers, ResearchNow determined that 58 percent get ticked off at waiting, and 48 percent believe calling a business is useless. Overall, 86 percent said they had been put on hold when calling a business. [...]

Being on hold nearly became a lifestyle for an Australian man who called Qantas airline to confirm a flight, back in July 2012. Andrew Kahn claimed he waited 15 hours, 40 minutes and 1 second before he hung up. "I had had enough," Kahn told the Telegraph last August.

Link -via VA Viper | Photo: Yana Lyandres


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As someone who gets paid to sit on hold for clients, I have developed a few techniques. The first is to get a portable phone with a headset. The second is to save laundry folding until I am on hold. The third is to find a website with neat articles that can be read in 60 to 90 seconds.
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