Customer’s “Pants” Password Has Bank’s Knickers in a Twist
Steven Jetley from Shrewsbury, England, had a falling out with Lloyds TSB bank, so he decided to have his password reflect his feelings towards the bank:
A man who chose "Lloyds is pants" as his telephone banking password said he found it had been changed by a member of staff to "no it’s not". [...]
Mr Jetley said he first realised his security password had been changed when a call centre staff member told him his code word did not match with the one on the computer.
"I thought it was actually quite a funny response," he said. "But what really incensed me was when I was told I could not change it back to ‘Lloyds is pants’ because they said it
was not appropriate."I asked if it was ‘pants’ they didn’t like, and would ‘Lloyds is rubbish’ do? But they didn’t think so.
"So I tried ‘Barclays is better’ and that didn’t go down too well either.
"The rules seemed to change, and they told me it had to be one word, so I tried ‘censorship’, but they didn’t like that, and then said it had to be no more than six letters long."
(Why is "pants" an objectionable word? Here’s the explanation)
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