Comcast Technician Fell Asleep on Customer’s Couch.

Posted by Alex in Everything Else, Video Clips on June 27, 2006 at 10:24 pm


The video clip that made it round the Net after Brian Finkelstein of Washington DC posted it on YouTube and got picked up by digg:

A Comcast technician came to replace a faulty modem. After spending an hour on hold with Comcast’s central office, he fell asleep on my couch. I’ve been in my apartment for three weeks and my internet connection is still non-functional. This is my tribute to Comcast, their low quality technology and their poor customer service.

Comcast was not amused, and fired the guy. They also fixed the customer’s problem.

Hit play or go to Link [YouTube] via digg and Boing Boing


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COMMENT

4 comments to "Comcast Technician Fell Asleep on Customer’s Couch."

  1. Miss Cellania
    June 28th, 2006 at 6:05 am

    I feel for the guy. After all, he was on hold with Comcast tech support for an hour! If your own employees get treated like that, do customers have any chance?

  2. Kimberly
    June 28th, 2006 at 9:04 am

    I agree. He should have tried harder to get someone on the line, but you have to feel for the guy. Someone on the other end failed to do their job.

  3. Leslie
    June 28th, 2006 at 10:54 am

    That’s funny as hell. And I’m sure the line he called in on is dedicated to technicians and if that’s how they treat their employees, customers don’t have a shot!!! LMAO!!!

  4. Alyse
    April 29th, 2007 at 12:48 am

    HAHAH same thing happened to me..well not entirely..I found him in my bedroom watching television…when he was supposed to be setting up my wirelss internet…and another time a Comcast employee showed up drunk and did nothing..left after 3 minutes at the most…So indeed..THANKS COMCAST…for putting meaning to comcastic..jerks.


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