The annual Airline Quality Ratings Report from Embry-Riddle Aeronautical University is out, ranking nine US airlines based on data from 2018. It also compares each airline's performance in 2018 with previous years.
In the new report, each airline is given a ranking based on its rate of mishandled baggage, on-time arrivals, involuntary denied boardings (or being bumped), and customer complaints from 2018. In other words, if they messed up, it’s probably reflected in the report and didn’t help their ranking.
And which airline was the biggest offender? Well, you may have your least favorites, but you might need to reconsider a flight on Frontier and American Airlines, both of which ranked poorly in on-time performance, baggage, and customer satisfaction.