The Customer is Not Always Right

Posted by Stacy in Blog & Internet on January 7, 2009 at 6:51 pm


As a former retail employee, I wholeheartedly agree with that statement. And so do the people at NotAlwaysRight. I only wish I knew of this site when I actually worked retail – I could have contributed so many good stories. But there are some really funny ones even without my additions. Here’s one – it was online chat assistance, which is going to be relevant later in the story:

Customer: “Your site won’t let me get through!”

Me: “I’m sorry to hear that. Could you tell me what part of the site you were having an issue with?”

Customer: “It keeps telling me that I have the wrong password. I have my password!”

(I look up her password and use it on the site to make sure it
works.)

Me: “I have tested your password and it appears to be working. Would you like me to send you an e-mail with a copy of your password?”

Customer: “NO! I have my password! It says it right here on the screen, and I typed it just like it says.”

Me: *slightly confused as to why the customer’s password would be displayed* “What password do you see on the screen?”

Customer: “cAsE sEnsitIve! I typed it the exact way that it says here! ‘Your password is cAsE sEnsitIve’!”

Link [Edit 1/11/09 - delinked because of possible virus in the website. If you still want to visit, it's notalwaysright.com. You've been warned]

 
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