Please remain on the line. Your call is important... ...average person will spend on hold with automated customer service in one lifetime, according to a survey conducted...
http://www.neatorama.com/2013/01/25/During-Your-Lifetime-Youll-Spend-about-43-Days-on-Hold/[http://www.youtube.com/watch?v=5b15BAUxpPQ](Video... ...ived his food...in just eleven seconds.Now that's customer service !-via Daily of the Day
http://www.neatorama.com/2013/01/10/The-Worlds-Fastest-Drive-Through-Service/
Seven-year-old Luka Apps used his Christmas money to buy the LEGO Ninjago Ultrasonic Raider set. Despite his father's warning, he put some of the minifigs in his pocket when they went out. And he lost one. So he emailed...
http://www.neatorama.com/2013/01/08/LEGO-Tells-Boy-to-Listen-to-His-Father/
If you've ever worked in retail, then you know... ...d in retail, then you know just how terrible some customers are. Fortunately, if you want to feel better abou...
http://www.neatorama.com/2012/07/06/bad-consumer-no-doughnut/
Imagine joking around by Tweeting that you wan... ...the right location. Read about 10 other amazing customer service experiences over on Mental Floss. Link
http://www.neatorama.com/2012/06/09/11-seriously-amazing-customer-service-stories/
My neighborhood Borders is closing - it'... ...uous absence: they didn't mention their customers at all! Our local Borders had terrible customer service (I remember the exact moment that Borde... ...exact moment that Borders lost me as a ...
http://www.neatorama.com/2011/03/15/why-borders-failed/
Why is customer service in Paris so horribly rude? It may have roots in t... ...e Kirby of BBC News discovers first-hand that the customer isn't always right in Paris:The fact is Parisians... ...ht in Paris:The fact is Parisians employed in any service industry simply do not b...
http://www.neatorama.com/2010/02/06/why-is-customer-service-in-paris-so-rude/(YouTube link) When Dave Carroll and his band Sons of Maxwell wanted to complain about the way United Airlines handled their guitars, they tried going through the proper channels. A year later and no resolution, there's...
http://www.neatorama.com/2009/07/08/united-breaks-guitars/
[youtube=http://www.youtube.com/watch?v=WYjgHLFZMa... ...o from 1991 teaching retail workers how to handle customers
http://www.neatorama.com/2009/02/05/nintendo-customer-service-training-in-the-90s/
As a former retail employee, I wholeheartedly ag... ...ch is going to be relevant later in the story: Customer : “Your site won’t let me get through!” M... ...of the site you were having an issue with?” Customer : “It keeps telling me that I have the wrong pas... ...you an e-mail with a copy of y...
http://www.neatorama.com/2009/01/07/the-customer-is-not-always-right/
