Benjamin Ward of East Sussex, UK, expected a shipment of clothing through the package delivery service myHermes. A driver dutifully placed the package at Ward's house. Or on it.
The delivery driver's note said simply "Stuck on roof--sorry!"
Ward was displeased and expressed his opinion of myHermes's customer service on Twitter. His tweet promptly went everywhere, making the failed package delivery a public relations fiasco.
The social media management of myHermes, to its credit, seemed to realize that this was a serious problem and leapt into action.
Sometimes myHermes's requests were not always reasonable. But the delivery driver did show up that day and, after borrowing a rake from Ward, remove the package from the roof.
-via Daily of the Day