Comments on: Lost Luggage

By: Daniel Kim

Daniel Kim — Fri, 30 Oct 2009 15:28:21 +0000

Here is a quote from the NY Times article linked in the post:
[quote]
Greg Gianforte, the founder and chief executive of RightNow, a customer service software company, and the person who organized the meeting, said he was sorry to hear what happened to Mr. Carroll, even if it made for a livelier meeting.

“We were thrilled to have Dave come here,” Mr. Gianforte said. “But since United was the only carrier he could take from Canada to Colorado Springs, in a certain sense, we’re responsible.”
[end quote]

I guess they are the only carrier with a direct flight. I imagine he should book indirect flights with a different carrier.

By: marishka

marishka — Thu, 29 Oct 2009 23:37:39 +0000

One would think that he flew United again because they invited him to talk to their customer service reps about his experience and they paid for his flight. The real question is….why would he check his luggage with them again, after the last time????

By: ted

ted — Thu, 29 Oct 2009 23:04:17 +0000

Why did he do it again if the experience scarred him so the first time?

By: Skipweasel

Skipweasel — Thu, 29 Oct 2009 21:26:13 +0000

Fool me once…

By: whitbyboy

whitbyboy — Thu, 29 Oct 2009 21:08:25 +0000

Two years ago my spouse flew United for the first and last time. She flew to Myrtle Beach SC, her luggage went to Charleston SC. She drove the 2 hours there, got a hotel, and the back to Myrtle Beach the next day as United said it would take 3 days to get her luggage to her. No reparation was made. Flying back to Toronto ON her flight was redirected to Buffalo NY because of undisclosed issues. Her luggage was lost again. This time I drove the 2 hours, we got a hotel, drove home to Toronto the next day.It took 3 more days for her stuff to arrive. No reparation was made.

United – WORST airline ever.

By: HSDell

HSDell — Thu, 29 Oct 2009 17:23:23 +0000

Mr. Carroll is clearly too patient and forgiving.

LESSON: STOP FLYING UNITED.

By: Cluck

Cluck — Thu, 29 Oct 2009 17:14:00 +0000

Bet there is some United manager somewhere being sedated right now after hearing whos baggage they had a hard time with.

By: Edward

Edward — Thu, 29 Oct 2009 16:16:19 +0000

Your baggage never shows up on the next flight. Report it missing, leave and use the time you save to find replacements for what was lost. If the crew will not take your report, call the home office in front of them.

By: felixthecat

felixthecat — Thu, 29 Oct 2009 15:37:57 +0000

United….*blech*