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8 Comments to "How Its Users Help Nokia Innovate"
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Nock
May 4th, 2008 at
7:23 pm
Correct me if I’m wrong, but Accra is in Ghana and he doesn’t look Indian to me.
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CheeseDuck
May 4th, 2008 at
7:37 pm
And Apple claims to be the best at customer service.
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bean
May 4th, 2008 at
8:01 pm
This is all well and good until someone thinks about the word of the day,”patent”.
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twid
May 4th, 2008 at
9:26 pm
Well, I can see how this works out great for Nokia:
By submitting this feedback I hereby grant Nokia worldwide, irrevocable, perpetual, non-exclusive, royalty-free and assignable license to use, reproduce and have reproduced, modify and have modified, publicly perform and publicly display the feedback and distribute reproduced and modified copies thereof. Nokia may also incorporate the feedback or any concepts described in it in its products without a accountability or liability.from http://www.nokia.com/betalabs/feedback
Not so sure how it works out as a great thing for users though. The apple issue was about receiving unsolicited ideas from users, to which the girl got a standard form letter from legal saying that apple doesn’t accept unsolicited product ideas. Nokia got around this by having any feedback given to them on the site become their own property. Innovation? Well, I guess.

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Vivek T
May 5th, 2008 at
12:54 am
I think you mean Accra, Ghana (http://en.wikipedia.org/wiki/Accra) (in fact it’s the capital of Ghana). The only similar sounding Indian city I can think of if Agra, in North India (site of the Taj Mahal) (http://en.wikipedia.org/wiki/Agra).
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Alex
May 5th, 2008 at
2:02 am
Yes - Accra, Ghana. My mistake!
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Lea
May 5th, 2008 at
7:14 pm
Wow, this blows my mind. A company listening to what consumers want rather than telling them…
O.O -
rebajonez
May 7th, 2008 at
7:52 pm
please, won’t anyone, someone give Apple a run for their money? i find their world domination so distasteful!
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