The Blissful Ignorance Effect: Customers Are Happier With Less Product Info
Psst companies, want to make your customers happy? Here’s a secret: don’t tell them too much about your product.
Sounds paradoxical? Read on about a new study by researchers at the University of Iowa that seems to validate that sometimes ignorance really is bliss:
In what they term the Blissful Ignorance Effect, researchers at the university’s Tippie College of Business found that people who have only a little information about a product are happier with that product than people who have more information.
"We found that once people commit to buying or consuming something, there’s a kind of wishful thinking that happens and they want to like what they’ve bought," said assistant professor of marketing Dhananjay Nayakankuppam. "The less you know about a product, the easier it is to engage in wishful thinking. But the more information you have, the harder it is to kid yourself. This can be contrasted with what happens before taking any action when people are trying to be accurate and would prefer getting more information to less."
Link - via Guy Kawasaki’s How to Change the World Blog
this post? Please
February 26, 2008 at 1:41 am by Alex
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