Are you frustrated when you called a company and found out that you've been routed to an Indian call center?
Well, your frustration's nothing to what's afflicting those on the other end of the line: heart attacks, ulcers, and insomnia.
Researchers estimated that heart disease, strokes and diabetes would cost India more than £100 billion in lost productivity over the next 10 years.
Staff in call centres dealing with customers in Britain say they have been shocked at the ferocity of the verbal attacks they encounter.
Nidhi Aggarwal, 24, said she had never heard some of the insulting language used - including the word "Paki" as a term of abuse - before she began taking orders for a British catalogue company, which routes its customers' calls to a Bangalore call centre. [...]
Miss Aggarwal, an English graduate, said she planned to quit, tired of wishing customers a good morning only to hear: "Oh, I'm through to India am I? Put me through to someone who can understand English, you f****** cow."