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Busted Hard Disk? Buyer Beware!

From Consumerist, a cautionary tale about going to Geek Squad's repair contract:

Seven days later, they hadn't even looked at the machine. After 8 days, they'd begun testing the laptop. On the 10th day the exhaustive tests were still being done, but things weren't looking good for O.'s data files. On the 11th day, O. was given the sad news that his hard drive was fried and would need to be replaced for an extra charge of $118.00. On the 12th day, O. was given his laptop, and his non-working hard drive. - via Who Tends the Fire

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geesh I regularly fix friends and relatives computers for free! data backup? no problem! os reinstall? sure thing. damn who does best buy think they are anyways. if yer gonna charge like hell for the service then at least DO IT RIGHT!
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I always laugh when i see stories like this. Not because of the story, because of the comments. People go apeshit over multinationals. Hey, guess what: it's not because your local BB sucks that every other best buy sucks.
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